Employment work · Analyst and researcher
Penn AQM Customer Service Workshop Evaluation
Evaluating a training intervention with a matched comparison group, while keeping measured language distinct from patient experience and preserving uncertainty.
Cole Lyons · Healthcare analytics & workflow evaluation
I follow healthcare problems from the front line to the data.
I help healthcare teams and their implementation partners reconcile conflicting reports, evaluate workflow changes, and turn findings into decisions they can explain.
Clinical work, research, and building systems have shaped how I ask those questions.
A little about me →
A problem to try · Synthetic data
One report says eight.
Another says five.
What is each one counting? Look at the records, make a judgment, and see how the difference can be explained.
Open the records →8Status log
5Scheduling export
What experience taught me
A wheelchair can reveal a system.
In clinical work, a wheelchair that did not fit made the distance between a visible problem and an institutional response concrete.
In my writing on patient safety, I follow that distance: what staff can see, what leadership can act on, and what happens in between.
Read the essayHow I got here →Follow a question
Three ways into the work.
01What helps a patient reach care?
Start with the message, then follow the outreach pathway and the route to the clinic.
What does the evidence actually establish?
From counting appointments to evaluating a change and tracing a claim to its source.
How did I learn to build?
Computing, science, and the lessons that became personal on the clinical floor.
Selected case studies
Evidence of how I work.
Independent research · Founder and operator
From public data to usable evidence
Determining what public sources support, preserving identity and provenance, and distinguishing working components from a complete path whose evaluation remains ahead.
Writing
How I think about care.
Agentic AI Red Teaming for Patient Access
Why patient-access leaders must prepare for software to search, call, and transact alongside patients across scheduling workflows.