A working record of projects, operating systems, research artifacts, and field notes.

Body Of Work

Operating notes

The strongest current artifacts: reusable projects, field-tested systems, and formation notes that explain the operating judgment behind the work.

Cole Lyons and Penn Medicine colleagues posing with the Evaluating a Customer Service Workshop poster at the Patient Access Collaborative symposium.

University of Pennsylvania Health System, Patient Engagement Center 2025-2026

Penn AQM Customer Service Workshop Evaluation

Primary Analyst-Researcher

I was the primary analyst-researcher for a Penn Medicine Patient Engagement Center evaluation of a customer service workshop using Verint Automated Quality Monitoring data, attendance records, queue metadata, and a difference-in-differences design. The work was presented at the Patient Access Collaborative Annual Symposium and is being developed for external publication.

+3.65 Courtesy Phrases points per 100; 95% CI +2.97 to +4.33; p < 0.001.

Access Analytics And Healthcare AI
Operating note
4 sources

Jefferson Health Plans cover image for a governed EOC and ANOC knowledge pipeline over Medicare Advantage plan materials.

Jefferson Health Plans 2024-2025 plan years

Jefferson JHP EOC/ANOC Knowledge Pipeline

Senior Engagement Partner

I built a governed Medicare Advantage plan-material assistant for Jefferson Health Plans using Microsoft Copilot Studio, Teams, SharePoint, PowerApps, Python, and GPT-4o. It helped Outreach and Product teams retrieve EOC, ANOC, and benefit-change answers from approved source documents instead of scattered PDFs and memory.

More than 5,000 pages of plan material processed.

Knowledge Systems And Healthcare AI
Operating note
10 sources

Population health message-template library displayed on a desktop monitor with preventive-care outreach previews.

Jefferson Population Health 2023-2024

Jefferson Epic Population Health Messaging Overhaul

Population health outreach and program operations

I built a Canva-to-Epic messaging library for preventive-care outreach across MyChart and letters, using colorful iconography, plain-language copy, Epic SmartPhrases, SmartTexts, and workqueues to make care-gap messages faster for staff and clearer for patients.

Roughly 25 care-gap message templates created.

Population Health Messaging And Outreach
Operating note
8 sources

Cologuard colorectal screening outreach materials arranged beside a care-gap tracker dashboard.

Jefferson Population Health 2023-2024

Jefferson Colorectal Screening Outreach Redesign

Outreach Coordinator with expanded program responsibilities

I led a colorectal screening outreach redesign across several hundred thousand eligible patients, treating FIT kit completion, Cologuard adherence, reminder cadence, patient instructions, and staff burden as the real economics of prevention.

Program scale covered several hundred thousand eligible patients.

Population Health Messaging And Outreach
Operating note
7 sources

Diagram showing ambulatory orthopedics visits flowing into scribing, athena order-entry support, documentation shortcuts, and later Jefferson clinical workflow.

iScribe Healthcare 2022

iScribe Ambulatory Documentation Internship

Ambulatory Care and Clinical Operations Intern

The iScribe internship was the bridge between UNC Charlotte, medical assistant training, and Jefferson. I worked in ambulatory orthopedics and sports medicine documentation, supported athena workflows, entered orders under clinical direction, and learned how charting, templates, and visit flow shape care.

Served as an ambulatory care and clinical operations intern in 2022.

Clinical Workflow And Documentation
Operating note
4 sources

Cole Lyons and UNC Charlotte classmates standing with an ibuprofen and radish growth research poster.

University of North Carolina at Charlotte 2021-2022

Science, Public Health, and Research Formation

Biology and public health student; research assistant; Biology Club communications manager

UNC Charlotte was where pre-med became public health and evolutionary medicine. I worked in Dr. Dornburg's EvIL lab, helped Biology Club communications, learned wet-lab and R methods, presented research, and connected biology, anthropology, psychology, sociology, and population health into one operating frame.

Research assistant in Dr. Dornburg's EvIL lab / evolutionary bioinformatics environment.

Science And Public Health Formation
Operating note
7 sources

AJHCS institution-building cover image showing the healthcare strategy publication and platform as a public knowledge system.

American Journal of Healthcare Strategy 2020-present

AJHCS Healthcare Strategy Institution Building

Co-Founder, President, Chief Operating Officer, and platform builder

I helped build AJHCS from an early healthcare strategy publication into a broader institution for practitioner-led research, executive conversation, education, internships, journalism, and platform-enabled publishing. The work combined company building, editorial governance, software infrastructure, audience development, and my own healthcare strategy research.

AJHCS reports 200 podcasts.

Institution Building And Public Knowledge
Operating note
7 sources

David J. Malan teaching CS50 in a public course image used as the CS50 technical formation cover.

Harvard CS50, Duke coursework, and independent software practice Early formation-present

CS50, Software, and AI Formation

Self-directed technical learner and healthcare AI builder

CS50 mattered because it made technical possibility visible from rural Maine. Harvard, David J. Malan's teaching, Scratch, later Duke web-development coursework, and years of agent-assisted building gave me technical literacy without forcing me to pretend I was a syntax-first software engineer.

Cole first encountered Harvard around age 10 during a family visit to Boston.

Technical Formation
Operating note
5 sources

Walmart Auto Care Center in Concord, North Carolina.

Walmart Auto Care Center Early career

Walmart Oil Bay Time Study

Auto technician

Before healthcare, I learned operations in a Walmart Auto Care Center near Charlotte Motor Speedway. A manager taught me time-and-motion study, and I helped redesign how oil and tire bays handled fast standard vehicles, slow specialty vehicles, staffing, and safety in a high-volume shop.

Fast standard oil changes on familiar vehicles could be completed in under 8 minutes, sometimes close to 5 minutes.

Operations Research And Process Design
Operating note
5 sources

Public Trail

Contact, publications, profiles, and media

Start with direct contact and current professional context, then move into institutions, software, features, interviews, podcasts, research, and older writing.